Instant Help is the paid, on-demand side of CappsAI Connect. You pick the exact service you need, such as fan installation, tap repair or a 2 BHK clean. The app then sends the request to nearby service partners who are online, KYC-verified and skilled in that service. The first to accept comes to you, you follow them on a live map, and the job closes only when you share a 6-digit completion code.
What you can book
Categories and services are set per city, so the list in your app may be longer or shorter. Instant Help appears only where it is available at your selected location.
| Category | Examples |
|---|---|
| Electrician | Light, tube light and doorbell installation; switch and socket repair; fan installation and repair; MCB/fuse and minor wiring repair; electrical inspection; geyser electrical repair |
| Plumber | Tap repair and installation; wash basin, toilet and sink repair; shower installation; pipe leakage repair; drain blockage removal; water tank connection |
| Cleaning | Bathroom, kitchen, floor and sofa cleaning; 1 BHK, 2 BHK and 3 BHK cleaning; deep cleaning |
| Courier & Delivery | Document and parcel courier, express; daily essentials delivery. You enter pickup and drop addresses, and the price can include a per-km charge |
How a booking works
- Book. Home → Get Instant Help → category → subcategory → service. Describe the problem, confirm the spot on the map and choose an urgency: Need now, Within 1 hour, Today or Tomorrow.
- See the price first. Fixed-price services show the service price and the customer service fee. Others show an estimate range, and the partner confirms the final amount at completion.
- Nearest partners first. The request goes to up to 5 partners within 1 km, then up to 5 within 3 km, then up to 10 within 5 km, about 30 seconds per wave. The first to accept gets the job, and you see their name, photo and rating.
- Track them live. Accepted → On the way (live location on your map) → Arrived → Started. Call or chat from the tracking screen; calls can hide both numbers.
- Approve extra work. If the partner finds more to do, you get an Additional Service request with a description and price. It reaches your bill only if you tap Approve.
- Share the code. When the partner taps Complete Service you get a 6-digit code, valid for 5 minutes. Share it only when you're satisfied.
- One itemised bill. Service, customer service fee, approved extra work, spare parts, tip and any credit. You pay the partner directly, by cash or a method you agree.
If nobody accepts, the request expires at no cost (Need now after 15 minutes, Within 1 hour after 45 minutes, Today after 4 hours, Tomorrow after 20 hours). You can book again or repost it as a free Local Jobs post.
A real example: fan installation
These are the figures from a real test booking in the Connect app, in Chennai (Electrician → Fan Services → Fan Installation). Prices and fees depend on the service and city and are always shown in the app before you book.
| Customer's bill | Amount |
|---|---|
| Fan Installation | ₹299.00 |
| Customer service fee | ₹20.00 |
| Total, paid to the partner | ₹319.00 |
There's no subscription. Cancelling is free before a partner accepts. After a partner has accepted, their trip is compensated, and customers can cancel at most 2 of their last 10 bookings.
Who comes to your home
Every Instant Help partner goes through KYC before they can go online: profile photo, driving licence, skill certificate, and vehicle RC and insurance where a skill needs a vehicle. Only partners who are online, verified, not busy and skilled in that exact service receive your request. Prices, wallet balances and bills are calculated on CappsAI's server rather than on either phone, so the bill is the same on every screen. You can report or block a partner from their profile or the chat.
Instant Help is not an emergency service. In an emergency, call 112.
Where Instant Help is available
Instant Help is switched on location by location, and the Get Instant Help button appears only where it's live at the location you've selected. To check another area, change the location in the app's header. Connect is built in Chennai; see CappsAI Connect in Chennai.
Frequently asked questions
How is the Instant Help price decided?
Fixed-price services show the service price and customer service fee before you confirm. Where there's no fixed price you see an estimate range, and the partner confirms the final amount when the job is done. For fixed-price services the partner can adjust the amount by up to 20% either way at completion, and every line is on the bill before you pay.
Do customers pay a commission?
No. You pay the service price and the customer service fee shown before booking, plus any extra work you approve and spare parts used. The platform fee is charged to the partner.
Is my phone number shared with the partner?
Calls are connected through the app and can hide both numbers. The partner sees your name, the service details and the location so they can reach you.
Why can't I see Instant Help in the app?
It's offered only in enabled locations, and it can be switched off temporarily. Change your location in the header to check another area.
Can I tip the partner?
Yes. Tips are optional and go entirely to the partner, with no commission.
Watch the 50-second video: how to get instant service. Are you an electrician, plumber or cleaner? Become an Instant Help partner.
