General
What is CappsAI Connect?
A hyperlocal app to find work, hire nearby workers for free (Local Jobs), and book verified service partners for urgent help (Instant Help). It's made by CappsAI Technology Private Limited.
Is the app free?
Yes. Registering, posting jobs, posting availability, applying and chatting are free. Instant Help services are paid to the partner, and partners pay a platform fee from their wallet.
Which languages are supported?
English, Hindi and Tamil, including category and service names. Change it any time from the side menu or Profile → Language.
Where is the app available?
On Android (Google Play), iPhone (App Store) and the web at connect.cappsai.com. Instant Help is available only in locations enabled by CappsAI.
What is the difference between an Urgent job and Instant Help?
An Urgent job is a free job post that workers see and respond to. Instant Help is a paid booking: the platform sends your request to nearby verified partners, one accepts, and you track them live.
Which services can I book with Instant Help?
Electrician, plumber, cleaning, courier and delivery services, such as fan installation, tap repair, pipe leakage repair, 1–3 BHK cleaning and parcel delivery. The exact list depends on your city.
Pricing & commission
How is the Instant Help price decided?
Services with a fixed price show the service price and customer service fee before you confirm. Where no fixed price exists you see an estimate range, and the partner confirms the final amount when the job is done.
Can the final amount differ from the price I saw?
For fixed-price services the partner can adjust the service amount by up to 20% either way at completion. Extra work is added only if you approve it, and spare parts appear as separate lines. Your bill shows every line before you pay.
How much commission does CappsAI charge partners?
The default platform commission is 7% of the service amount, set between 5% and 10%. Some categories or services carry their own percentage or flat commission. GST on the commission, and a processing fee where set, are deducted as separate wallet lines.
Do customers pay any commission?
No. Customers pay the service price and the customer service fee shown before booking, plus any extra work they approve and spare parts used. Commission is charged to the partner's wallet.
Is there commission on tips or spare parts?
No. Tips go entirely to the partner and spare parts carry no commission. Approved additional work is charged commission when the customer approves it.
Can the rates change during a job?
No. The commission, GST and processing-fee rates are fixed when the customer books, so a later pricing change never affects a job already booked.
Are there urgency or distance charges?
Jobs without a fixed price can include one urgency surcharge for Need now or Within 1 hour. Delivery jobs can include a per-km charge. Any surcharge is included in the estimate you see before booking.
Account & login
How do I register?
Open the app → Register → enter your name, language and mobile number → accept the terms → Create Account → enter the OTP.
Where do I get the OTP?
On WhatsApp, from CappsAI. Tap "Copy code" in WhatsApp and return to the app; the code fills in automatically. You can also tap "Paste code" or type it.
The OTP didn't fill in automatically. What should I do?
Long-press the first box and choose Paste, tap "Paste code", or type the 6 digits. On iPhone, allow paste when asked.
How long is the OTP valid?
10 minutes. You can request a new one after 30 seconds.
It says "Too many OTP requests".
For security, one number can receive 5 OTPs per hour. Wait and try again; the message tells you roughly how long.
Is my agreement to the Terms recorded?
Yes. When you register, the app records which version of the Terms and Privacy Policy you accepted and when.
Why am I asked for location and notification permission?
Location shows nearby jobs, workers and Instant Help; notifications deliver job alerts, messages and booking updates. You can change them in your phone's Settings.
How do I log out?
Side menu → Logout. This removes your device from notifications and clears your data from the phone.
How do I delete my account?
Settings → Delete account. Your name and number are removed; past records other users depend on remain anonymised.
Local Jobs
How do I post a job?
Home → Post Work (or +) → choose the post type → category → work type → pay → location → contact options → Publish.
What post types are there?
Urgent job, Need a worker, and I'm available (for workers).
How long does my job stay live?
Urgent jobs: Need now 1 hour, Within 1 hour 2 hours, Today until end of day, Tomorrow until end of the next day. Other jobs follow their job duration. You can close or reopen at any time.
How do workers contact me?
Through the options you choose: call, WhatsApp, in-app chat, or showing your phone number.
Where do I see applicants?
My Jobs → Posted → Applicants. You can also see recommended workers and the post's reach (views, calls, WhatsApp clicks, shares).
Can I edit or delete a post?
Yes, from My Jobs → Posted → Edit / Close / Delete.
How do I tell employers I'm available?
Post Work → I'm available → choose your category → optionally add your speciality → availability → expected pay → location → contact → Publish.
Why must I choose a category for an "I'm available" post?
Categories are what match workers to jobs. Choosing the right one means you appear for the right jobs. Add your speciality (e.g. "AC repair") in the optional field.
How do I find jobs near me?
Home or Search. Set your location from the header and use filters for category, job type, pay and distance.
How do I apply?
Open a job → Apply, or contact the poster by call/WhatsApp/chat if they allow it. Track it under My Jobs → Applied.
How do I get a verified badge?
Profile → Identity Verification → upload your document. Our team reviews it.
Instant Help: customers
How do I book Instant Help?
Home → Get Instant Help → category → subcategory → service → describe the problem → confirm location → choose urgency → review → Confirm.
Why can't I see Instant Help?
It's offered only in enabled locations, and CappsAI can switch it off temporarily. Change your location in the header to check another area.
What does my bill show?
Service, customer service fee, any additional work you approved, spare parts, your tip, any credit applied, the Total and the amount To pay. It comes straight from our server, so it's the same on every screen.
How do I pay?
You pay the partner directly for the service (cash or a method you agree). Tips are optional and go fully to the partner.
What are additional services and spare materials?
Additional services are extra work the partner proposes during the job; they reach your bill only if you approve them. Spare parts are items the partner used; they're listed separately and can only be added while the job is in progress, never after completion.
What is the completion code?
A code shown to you when the partner finishes. Share it only when you're satisfied; it confirms completion. It's valid for 5 minutes and can be regenerated.
How do I track the partner?
The tracking screen shows status and the partner's live location on the map while they're on the way. You can call or chat from there.
What if nobody accepts?
The request goes to nearby partners in up to three widening waves. If nobody accepts it expires (Need now 15 min, Within 1 hour 45 min, Today 4 h, Tomorrow 20 h) and you can book again.
Can I cancel?
Yes. Before a partner accepts it's free. After a partner has accepted, the partner is compensated for their trip. You can cancel at most 2 of your last 10 bookings.
What if the partner cancels?
We automatically look for another partner if there's still time. If not, the request is cancelled and you can book again. If you had a bad experience, report it; support can add compensation credit to your account.
Is my phone number shared with the partner?
Calls are connected through the app and can hide both numbers. The partner sees your name, service details and location so they can reach you.
Can I rate the partner?
Partner ratings are shown on the partner card. Submitting a rating from the app is coming in a later release.
Instant Help: partners
How do I become a partner?
Home → "Instant Help Partner? Tap here" (or side menu) → choose skills → add photo, experience and bio → service area → working days/hours → vehicle (if needed) → submit → upload KYC documents.
Is it free to become a partner?
Yes. Joining and KYC are free. You pay a platform fee from your wallet only when you complete a job.
Is the profile photo mandatory?
Yes. Customers see it when you're assigned. You can't apply or go online without one.
What are subcategory skills?
Under each skill you can keep "All services" or pick specific ones (e.g. Electrician → Fan Services, Wiring). You'll then receive only requests for those services.
Which documents are needed?
Driving licence, category/skill certificate, and vehicle RC/insurance where your skills need a vehicle. Other documents can be added.
My KYC was rejected. What now?
Open Instant Help → KYC to see the reason. Re-upload the documents marked "rejected" and your application goes back for review automatically.
My verification was revoked after approval. Why?
Approval can be withdrawn, for example if a document expired. You're taken offline until you re-upload and are approved again.
How do I go online?
Partner screen → Online toggle. You need approved KYC, at least one skill, a service area, availability, a profile photo and the minimum wallet balance. The app lists anything missing.
How do I receive requests?
While online, nearby requests appear with a pop-up showing the service, distance, urgency and what you'll earn. Accept or decline before the timer ends.
How are requests matched to partners?
Only partners who are online, KYC-verified, not busy, within their own radius and skilled in the requested service are considered. They're ranked by skill, online status, distance, response rate, rating, experience and recent activity. You're never sent your own request.
What happens if I decline often?
Declining more than 3 requests in a day pauses new requests for 120 minutes.
How much do I earn?
For fixed-price services the app shows "Your earning" before you accept: the price minus commission, GST on commission and any processing fee. It's calculated the same way as at completion, so it matches what your wallet is charged. For other jobs: the final amount minus the same deductions.
How are platform fees collected?
From your Partner wallet when a job is completed. Keep enough balance and recharge from Wallet → Recharge (Razorpay).
Can I book Instant Help for myself?
Yes. Use "Get Instant Help" in the side menu or partner screen. Your own request is never sent to you.
Can I cancel an accepted job?
Yes, until completion, but only once per day. The request is offered to other partners, and cancellations count against your record.
Can I add spare parts after finishing?
No. Add spare parts while the job is in progress (status Started), before you generate the completion code.
Wallet & rewards
Who uses the wallet?
Partners only. Customers pay partners directly.
What rewards are there?
A welcome credit (₹1,000 by default) after your first completed job, and referral rewards: ₹100 when a partner you referred completes their first job and ₹50 on their first recharge.
Is wallet recharge safe?
Yes. Payments go through Razorpay; CappsAI never sees card or bank details. Every recharge is verified on our server and credited once.
My recharge failed but money was deducted.
Contact support with the payment reference. Failed or duplicate charges are refunded through the refund process.
Do credits have cash value?
No. Welcome, referral and customer credits are promotional and usable only as described in the app. Partner promotional credit is used first against platform fees.
Privacy & safety
What data does CappsAI collect?
Account and profile details, posts and bookings, location (partners' location only while online; points stored with each active booking), wallet transactions, chat and call details (calls are not recorded), device info and a record of the Terms you accepted. No third-party analytics.
Who can see my documents?
Only you and authorised reviewers. KYC files are private and opened through short-lived secure links.
Does the app read my clipboard?
Only on the OTP screen, to find the 6-digit code you copied from WhatsApp. Nothing is stored or sent.
How do I report someone?
Open their profile, post or chat → Report. You can also block them.
Is Instant Help an emergency service?
No. In an emergency, call 112.
Who do I contact with a complaint?
The Grievance Officer, CappsAI Technology Private Limited, at support@cappsai.com. You can also raise a ticket from Help & Support in the app.