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CappsAI ConnectLocal Jobs · Services · Instant Help

Local jobs & home services app:
post work free, get help at your door.

CappsAI Connect is a hyperlocal app with two parts. Local Jobs is free: post work, find work, or tell employers you're available. Instant Help books a nearby, KYC-verified partner (electrician, plumber, cleaning, courier or delivery) who you track live and who finishes only when you share a completion code.

Free to join · WhatsApp OTP login · English, हिंदी, தமிழ்

Connect partner app showing a nearby request and the partner's earning before accepting
Connect customer app tracking a verified partner live on the map
Partner on the way · live Earning shown before accepting
  • ₹0To register, post a job, post that you're available, apply or chat
  • 1 · 3 · 5 kmInstant Help reaches the nearest partners first, then widens in three waves
  • 6-digit codeA job closes only when you share your completion code with the partner
  • 3 languagesEnglish · हिंदी · தமிழ், including every category and service name

What's inside

One account. Two ways to get work done.

Local Jobs · Free for employers and workers

Hire nearby people or find work near you.

Matching is by category and location.

  • Three post types: Urgent job, Need a worker and I'm available
  • Daily wage, hourly, part-time, full-time and contract work
  • Filter by category, city, job type, salary and distance. Search in English, Hindi or Tamil
  • You choose how people reach you: call, WhatsApp, in-app chat or showing your number
  • See applicants, recommended workers and each post's reach (views, calls, WhatsApp clicks, shares)
How to post and apply
Connect home screen with Find Work, Post Work, urgent job and Instant Help cards
Local jobs marketplace listing 404 results with quick filters such as Today, Urgent hiring and Within 2 km
Post options: Urgent Job, Need Worker and I am Available for Work

Instant Help · Paid · on-demand · verified partners

Book a specific service. A nearby verified partner comes to you, ride-app style.

  • Category → subcategory → service, e.g. Electrician → Fan Services → Fan Installation
  • Four urgency options: Need now, Within 1 hour, Today, Tomorrow
  • Price shown before you confirm. Extra work is billed only if you approve it
  • Live tracking, in-app chat and calls that can hide both numbers
  • Pay the partner directly. Tips are optional and go fully to the partner
See how a booking works
Instant Help category grid: Electrician, Plumber, AC Service, Cleaning and more
Fan Services list with fixed prices: Fan Installation and Fan Repair ₹319, Fan Removal ₹219

How Instant Help works

From booking to a code you share

Seven steps from a real test booking in Chennai: a customer books a fan installation on iPhone and a verified partner completes it on Android.

Review screen showing base price ₹299, service fee ₹20 and customer total ₹319
01

Book

Choose the category, subcategory and service, describe the problem, confirm the spot on the map and pick an urgency. Fixed-price services show the service price and the customer service fee. Others show an estimate range.

Finding help nearby screen with the request on a map
02

Dispatch in three waves

Wave 1 notifies up to 5 partners within 1 km, wave 2 up to 5 within 3 km, wave 3 up to 10 within 5 km, about 30 seconds each. Only partners who are online, KYC-verified, not busy and skilled in that exact service are asked.

Ranked by skill, distance, response & rating
Partner dashboard showing a nearby request with earning ₹263.72 and Accept or Decline
03

First to accept gets the job

You see the partner's name, photo and rating. If nobody accepts, the request expires (Need now 15 min, Within 1 hour 45 min, Today 4 h, Tomorrow 20 h) and you can book again or repost it as a regular job.

Partner is on the way, with live route on the map and Chat and Call buttons
04

Track them live

Accepted → On the way (live location on your map) → Arrived → Started. Call or chat from the tracking screen; calls can hide both numbers.

Partner active job screen with Request Additional Service and completion code entry
05

Extra work needs your approval

If the partner finds more work, you get an Additional Service request with a description and price. It reaches your bill only if you tap Approve. Spare parts used during the job appear as separate lines and can be added only while the job is in progress.

Six-digit completion code shown to the customer while the service is in progress
06

Share the code when you're satisfied

When the partner taps Complete Service you get a 6-digit completion code, valid for 5 minutes. Nothing closes until you share it.

Code-verified completion
Completed job bill: Fan Installation ₹299, customer service fee ₹20, total ₹319, with Send Tip
07

One itemized bill

Service, customer service fee, approved extra work, spare parts, tip and any credit, then Total and To pay. The bill is calculated on our server, so it's the same on every screen. You pay the partner directly.

Instant Help services

What you can book

Categories and services are set per city, so the list in your app may be longer or shorter. Instant Help appears only where it is available at your selected location.

Electrician

Lighting
Light, tube light and doorbell installation; bulb/LED replacement
Switches & Sockets
Switch repair, socket repair
Fan Services
Fan installation, fan repair
Wiring & Panel
MCB/fuse repair, minor wiring repair, electrical inspection
Geyser
Geyser electrical repair

Plumber

Tap Services
Tap repair, tap installation
Bathroom Fittings
Wash basin, toilet and sink repair; shower installation
Pipeline
Pipe leakage repair, minor pipe replacement, drain blockage removal
Water Tank
Water tank connection

Cleaning

Room Cleaning
Bathroom, kitchen, floor and sofa cleaning
Home Cleaning
1 BHK, 2 BHK and 3 BHK cleaning; deep cleaning

Courier & Delivery

Courier
Document & parcel, express
Delivery
Daily essentials, express
How it differs
You enter pickup and drop addresses and package details. The price can include a per-km charge

Pricing & commission

What it costs, and who pays what

No subscriptions. Local Jobs is free. Instant Help customers pay the partner for the service; partners pay CappsAI a platform fee from their wallet.

Employers & workers

Local Jobs

₹0 always

No fees on either side, no commission on wages.

  • Register and log in
  • Post urgent jobs, regular jobs and "I'm available" posts
  • Apply, call, WhatsApp and chat
  • Identity verification badge
Service partners

Platform fee

7% default commission

Plus GST on the commission. Some services carry their own percentage or flat commission.

  • Free to join and go through KYC
  • "Your earning" shown before you accept, after all deductions
  • No commission on tips or spare parts
  • ₹1,000 welcome credit after your first job

Worked example

One real fan installation, shown from both sides: what the customer pays, and what reaches the partner after commission and GST.

Customer's bill · Fan Installation

Fan Installation₹299.00
Customer service fee₹20.00
Total, paid to the partner₹319.00

Partner's wallet · same job

Service price₹299.00
Commission (10% for this service)− ₹29.90
GST on commission (18%)− ₹5.38
"Your earning" shown before accepting₹263.72

Figures from a real test booking in the Connect app (Electrician → Fan Services → Fan Installation, Chennai). Prices, fees and rates depend on the service and city and are always shown in the app before you book or accept.

Full pricing rules: how prices are calculated, partner fees and cancellations

How a price is calculated

Booking typeWhat the customer seesWhat the partner earns
Named service with a fixed price Service price + customer service fee, shown before booking. At completion the partner can adjust the service amount by up to ±20% of the booked price, and every line is on the bill before you pay. Price − commission (percent or flat) − GST on commission − processing fee and its GST, where set. Shown as "Your earning" before accepting.
Category or subcategory without a named service An estimate range from the minimum price, base price, one urgency surcharge (Need now or Within 1 hour) and, for delivery only, a per-km charge. The partner confirms the final amount at completion. Final amount − commission % − GST on commission − processing fee and its GST.
Approved additional work Added to the bill only after you tap Approve. Commission is charged when the customer approves it.
Spare parts / materials Separate bill lines, added only while the job is in progress. No commission.
Tips Optional. 100% to the partner, no commission.

Partner fees, in detail

ItemDefaultHow it works
Platform commission7%Set between 5% and 10%. A category or service can have its own percentage or a flat amount
GST on commissionApplicable rateDeducted as its own wallet line
Processing fee + its GSTWhere setConfigured per category; deducted as separate lines
Rate lockAt bookingThe rates in force when the customer books apply to that job, even if pricing changes later
Wallet rechargeRazorpayCredited once the payment is verified; never credited twice
Minimum wallet balance₹0Needed to go online. A negative balance blocks going online until you recharge
Welcome credit₹1,000After your first completed job
Referral rewards₹100 + ₹50₹100 when a partner you referred completes their first job; ₹50 on their first recharge

Welcome and referral credits sit in a separate promotional balance. They are used first against platform fees and cannot be withdrawn. Defaults can change, but changes never apply to a booking that's already been made.

Cancellations

Who cancels, and whenWhat happens
Customer, before a partner acceptsFree.
Customer, after acceptance (on the way, arrived or started)The partner's wallet is credited trip compensation (₹50 by default). Customers can cancel at most 2 of their last 10 bookings.
Partner, after acceptingAllowed once per day. If there's still time the request goes back to other partners; otherwise it's cancelled and the customer can book again.
Nobody acceptsThe request expires at no cost. Book again, or repost it as a regular job.
Recharge failed but money was deductedContact support with the payment reference. Failed or duplicate charges are refunded.

For service partners

Fair dispatch, earnings you can see upfront

  1. Earnings before you accept

    Every request shows the service, distance, urgency and "Your earning", with commission, GST and processing fee already taken off, so it matches your wallet.

  2. Only the work you do

    Pick skills down to subcategory level (e.g. Electrician → Fan Services, Wiring) and you'll only receive those requests, inside your own service radius and hours.

  3. ₹1,000 welcome credit

    Added after your first completed job, plus ₹100 for each partner you refer once they finish a job and ₹50 on their first recharge.

  4. Earnings, history & wallet

    Today, week and month totals with deductions and tips; completed, cancelled and expired jobs; and every wallet line.

  5. Clear fair-play rules

    Declining more than 3 requests in a day pauses new requests for 120 minutes. You can cancel one accepted job per day.

  6. KYC-verified profile

    Profile photo, driving licence, skill certificate and vehicle RC/insurance where needed, reviewed before you go online. If something is rejected you see why and re-upload.

Partner job complete screen showing your earning ₹263.72
Partner earnings dashboard with net earning, gross value, platform fee and response rate
Partner wallet with balance, recharge amounts and separate platform fee and GST lines

Join as an Instant Help partner

To go online you need approved KYC, at least one skill, a service area, working days and hours, a profile photo and the minimum wallet balance. The app lists anything still missing.

How to become a partner Watch the sign-up video

Help videos

See how it works, step by step

Short videos on registering, joining as a partner, getting verified and booking a service.

All help videos

Complete user guide

Step by step, for everyone who uses Connect

Install

  1. Install CappsAI Connect from Google Play or the App Store, or open connect.cappsai.com in a browser.

Create an account

  1. On the sign-in screen tap Register.
  2. Enter your full name, choose English, हिंदी or தமிழ், and enter your 10-digit mobile number.
  3. Tick I agree to the Terms & Privacy Policy and tap Create Account.
  4. A 6-digit OTP arrives on WhatsApp. Tap Copy code and return to the app; it fills in automatically. You can also tap Paste code or type it.
  5. Pick your app language, follow the short tour, and choose whether to become an Instant Help Partner now or later.
  6. On a phone, allow Location and Notifications, then you land on Home.

The OTP is valid for 10 minutes. You can resend after 30 seconds, up to 5 OTPs per number per hour.

Account basics

  1. Sign in: Login → mobile number → Continue with WhatsApp → OTP. You stay signed in until you log out.
  2. Change language: side menu → Language, or Profile → Language. Every screen and category name switches immediately.
  3. Log out: side menu → Logout. Notifications to the device stop and your data is cleared from the phone.
  4. Delete your account: Settings → Delete account → confirm. Your name and number are removed and you're signed out everywhere.

Find work near you

  1. Home → Find Work, or the Search tab.
  2. Set your location from the header: use my location, or pick an area.
  3. Filter by category, city, job type, salary and distance.
  4. Open a job to see pay, location and contact options. Tap Apply, or call / WhatsApp / chat if the poster allows it. Bookmark to save.
  5. Track it under My Jobs → Applied (or Saved).

Post a job

  1. Tap + or Home → Post Work, then choose Urgent job or Need a worker.
  2. Pick the category, then the urgency (urgent jobs) or work type: daily wage, hourly, part-time, full-time or contract.
  3. Enter the pay and location, choose how workers can contact you, review and tap Publish.

Urgent jobs expire on their own: Need now after 1 hour, Within 1 hour after 2 hours, Today at end of day, Tomorrow at end of the next day.

Tell employers you're available

  1. Tap + → I'm available and choose your category (the same list as jobs, so you match the right work). Optionally add a speciality like "AC repair".
  2. Set availability, expected pay, location and contact options, then Publish.

Manage posts, chat and profile

  1. My Jobs tabs: Posted, Available, Applied, Saved, Closed. Edit, close/reopen or delete posts and see applicants and recommended workers.
  2. Chats: text, photos and location, with typing and read indicators.
  3. Profile → Identity Verification: upload a document to get a verified badge after review.
  4. On any profile, post or chat: Report or Block. Help & Support lets you raise a ticket or send feedback.

Book

  1. Home → Get Instant Help. It appears only where Instant Help is available at your selected location.
  2. Choose a category, subcategory and service. Delivery categories ask for pickup and drop addresses and package details instead.
  3. Describe the problem, confirm the location on the map and choose urgency: Need now, Within 1 hour, Today or Tomorrow.
  4. Review the price (fixed price + customer service fee, or an estimate range) and tap Confirm. You'll see "Finding a partner".

During the job

  1. Once accepted, you see the partner's name, photo and rating, and live status: Accepted → On the way → Arrived → Started.
  2. Use Call or Chat from the tracking screen.
  3. Extra work arrives as an Additional Service request. Tap Approve to add it or Reject to decline.

Finish and pay

  1. When the partner taps Complete Service you receive a completion code (valid 5 minutes). Share it only when you're satisfied.
  2. Check the bill: service, customer service fee, approved extra work, spare parts, any credit, Total and To pay. Pay the partner directly.
  3. Add a tip if you'd like; it goes entirely to the partner.

Cancel or review

  1. Tracking screen → Cancel Request → choose a reason. Free before a partner accepts.
  2. Instant Help → My Requests lists every booking with status and price.

Apply

  1. Instant Help → Become an Instant Help Partner (also offered after registration and in the side menu).
  2. Skills: choose categories; under each keep All services or pick only the subcategories you do.
  3. Details: profile photo (required), years of experience, short bio, service radius and an optional referral code.
  4. Draw your service area on the map, set working days and hours, and add vehicle details if a skill needs one.
  5. Submit, then open KYC and upload documents: driving licence, skill certificate, and vehicle RC and insurance where needed.

You'll get a notification when you're approved. If a document is rejected, Instant Help → KYC shows the reason; re-upload and it goes back for review automatically.

Go online and accept

  1. Partner screen → Online toggle (location access required). If anything is missing (KYC, skills, service area, hours, photo or wallet balance) the app lists it, with a Recharge Now button where needed.
  2. Requests appear as a pop-up and in Nearby Requests with service, distance, urgency and Your earning. Tap Accept (first partner wins) or Decline.

Do the job

  1. Navigate with the map; call or chat with the customer.
  2. Tap On My Way → I've Arrived → Start Service; the customer sees each step live.
  3. Found more work? Request Additional Service with a description and price; the customer must approve it.
  4. Used parts? Add Spare/Material while the job is started.
  5. Tap Complete Service, confirm the final amount if asked, and enter the customer's completion code. Commission, GST and processing fee are then deducted from your wallet as separate lines.

Money and profile

  1. Wallet → Recharge: enter an amount and pay through Razorpay. The balance updates once the payment is confirmed.
  2. Earnings, History, Rewards show your totals, past jobs, referral code and credits.
  3. Partner → Profile → Edit to change skills, photo, bio, radius, service area, hours or vehicle.

Trust, safety & privacy

The server decides prices, not the phone

Englishहिंदीதமிழ்WhatsApp OTP login, no passwordsReport & block on every profile, post and chat

Instant Help is not an emergency service. In an emergency, call 112.

  1. 01

    Server-side rules

    Every price, wallet balance, KYC status, payment status and availability rule is calculated and enforced on our server. The app only displays it.

  2. 02

    Verified payments

    Partner recharges go through Razorpay. CappsAI never sees card or bank details, and each payment is verified before it's credited, once.

  3. 03

    Private documents

    KYC and verification files are stored privately and opened only by you and authorised reviewers through short-lived secure links.

  4. 04

    Numbers can stay hidden

    Calls between customer and partner can hide both numbers. Calls are not recorded, and there are no third-party analytics in the app.

FAQ

Frequently asked questions

72 answers from the Connect user manual, grouped by topic.

General

What is CappsAI Connect?

A hyperlocal app to find work, hire nearby workers for free (Local Jobs), and book verified service partners for urgent help (Instant Help). It's made by CappsAI Technology Private Limited.

Is the app free?

Yes. Registering, posting jobs, posting availability, applying and chatting are free. Instant Help services are paid to the partner, and partners pay a platform fee from their wallet.

Which languages are supported?

English, Hindi and Tamil, including category and service names. Change it any time from the side menu or Profile → Language.

Where is the app available?

On Android (Google Play), iPhone (App Store) and the web at connect.cappsai.com. Instant Help is available only in locations enabled by CappsAI.

What is the difference between an Urgent job and Instant Help?

An Urgent job is a free job post that workers see and respond to. Instant Help is a paid booking: the platform sends your request to nearby verified partners, one accepts, and you track them live.

Which services can I book with Instant Help?

Electrician, plumber, cleaning, courier and delivery services, such as fan installation, tap repair, pipe leakage repair, 1–3 BHK cleaning and parcel delivery. The exact list depends on your city.

Pricing & commission

How is the Instant Help price decided?

Services with a fixed price show the service price and customer service fee before you confirm. Where no fixed price exists you see an estimate range, and the partner confirms the final amount when the job is done.

Can the final amount differ from the price I saw?

For fixed-price services the partner can adjust the service amount by up to 20% either way at completion. Extra work is added only if you approve it, and spare parts appear as separate lines. Your bill shows every line before you pay.

How much commission does CappsAI charge partners?

The default platform commission is 7% of the service amount, set between 5% and 10%. Some categories or services carry their own percentage or flat commission. GST on the commission, and a processing fee where set, are deducted as separate wallet lines.

Do customers pay any commission?

No. Customers pay the service price and the customer service fee shown before booking, plus any extra work they approve and spare parts used. Commission is charged to the partner's wallet.

Is there commission on tips or spare parts?

No. Tips go entirely to the partner and spare parts carry no commission. Approved additional work is charged commission when the customer approves it.

Can the rates change during a job?

No. The commission, GST and processing-fee rates are fixed when the customer books, so a later pricing change never affects a job already booked.

Are there urgency or distance charges?

Jobs without a fixed price can include one urgency surcharge for Need now or Within 1 hour. Delivery jobs can include a per-km charge. Any surcharge is included in the estimate you see before booking.

Account & login

How do I register?

Open the app → Register → enter your name, language and mobile number → accept the terms → Create Account → enter the OTP.

Where do I get the OTP?

On WhatsApp, from CappsAI. Tap "Copy code" in WhatsApp and return to the app; the code fills in automatically. You can also tap "Paste code" or type it.

The OTP didn't fill in automatically. What should I do?

Long-press the first box and choose Paste, tap "Paste code", or type the 6 digits. On iPhone, allow paste when asked.

How long is the OTP valid?

10 minutes. You can request a new one after 30 seconds.

It says "Too many OTP requests".

For security, one number can receive 5 OTPs per hour. Wait and try again; the message tells you roughly how long.

Is my agreement to the Terms recorded?

Yes. When you register, the app records which version of the Terms and Privacy Policy you accepted and when.

Why am I asked for location and notification permission?

Location shows nearby jobs, workers and Instant Help; notifications deliver job alerts, messages and booking updates. You can change them in your phone's Settings.

How do I log out?

Side menu → Logout. This removes your device from notifications and clears your data from the phone.

How do I delete my account?

Settings → Delete account. Your name and number are removed; past records other users depend on remain anonymised.

Local Jobs

How do I post a job?

Home → Post Work (or +) → choose the post type → category → work type → pay → location → contact options → Publish.

What post types are there?

Urgent job, Need a worker, and I'm available (for workers).

How long does my job stay live?

Urgent jobs: Need now 1 hour, Within 1 hour 2 hours, Today until end of day, Tomorrow until end of the next day. Other jobs follow their job duration. You can close or reopen at any time.

How do workers contact me?

Through the options you choose: call, WhatsApp, in-app chat, or showing your phone number.

Where do I see applicants?

My Jobs → Posted → Applicants. You can also see recommended workers and the post's reach (views, calls, WhatsApp clicks, shares).

Can I edit or delete a post?

Yes, from My Jobs → Posted → Edit / Close / Delete.

How do I tell employers I'm available?

Post Work → I'm available → choose your category → optionally add your speciality → availability → expected pay → location → contact → Publish.

Why must I choose a category for an "I'm available" post?

Categories are what match workers to jobs. Choosing the right one means you appear for the right jobs. Add your speciality (e.g. "AC repair") in the optional field.

How do I find jobs near me?

Home or Search. Set your location from the header and use filters for category, job type, pay and distance.

How do I apply?

Open a job → Apply, or contact the poster by call/WhatsApp/chat if they allow it. Track it under My Jobs → Applied.

How do I get a verified badge?

Profile → Identity Verification → upload your document. Our team reviews it.

Instant Help: customers

How do I book Instant Help?

Home → Get Instant Help → category → subcategory → service → describe the problem → confirm location → choose urgency → review → Confirm.

Why can't I see Instant Help?

It's offered only in enabled locations, and CappsAI can switch it off temporarily. Change your location in the header to check another area.

What does my bill show?

Service, customer service fee, any additional work you approved, spare parts, your tip, any credit applied, the Total and the amount To pay. It comes straight from our server, so it's the same on every screen.

How do I pay?

You pay the partner directly for the service (cash or a method you agree). Tips are optional and go fully to the partner.

What are additional services and spare materials?

Additional services are extra work the partner proposes during the job; they reach your bill only if you approve them. Spare parts are items the partner used; they're listed separately and can only be added while the job is in progress, never after completion.

What is the completion code?

A code shown to you when the partner finishes. Share it only when you're satisfied; it confirms completion. It's valid for 5 minutes and can be regenerated.

How do I track the partner?

The tracking screen shows status and the partner's live location on the map while they're on the way. You can call or chat from there.

What if nobody accepts?

The request goes to nearby partners in up to three widening waves. If nobody accepts it expires (Need now 15 min, Within 1 hour 45 min, Today 4 h, Tomorrow 20 h) and you can book again.

Can I cancel?

Yes. Before a partner accepts it's free. After a partner has accepted, the partner is compensated for their trip. You can cancel at most 2 of your last 10 bookings.

What if the partner cancels?

We automatically look for another partner if there's still time. If not, the request is cancelled and you can book again. If you had a bad experience, report it; support can add compensation credit to your account.

Is my phone number shared with the partner?

Calls are connected through the app and can hide both numbers. The partner sees your name, service details and location so they can reach you.

Can I rate the partner?

Partner ratings are shown on the partner card. Submitting a rating from the app is coming in a later release.

Instant Help: partners

How do I become a partner?

Home → "Instant Help Partner? Tap here" (or side menu) → choose skills → add photo, experience and bio → service area → working days/hours → vehicle (if needed) → submit → upload KYC documents.

Is it free to become a partner?

Yes. Joining and KYC are free. You pay a platform fee from your wallet only when you complete a job.

Is the profile photo mandatory?

Yes. Customers see it when you're assigned. You can't apply or go online without one.

What are subcategory skills?

Under each skill you can keep "All services" or pick specific ones (e.g. Electrician → Fan Services, Wiring). You'll then receive only requests for those services.

Which documents are needed?

Driving licence, category/skill certificate, and vehicle RC/insurance where your skills need a vehicle. Other documents can be added.

My KYC was rejected. What now?

Open Instant Help → KYC to see the reason. Re-upload the documents marked "rejected" and your application goes back for review automatically.

My verification was revoked after approval. Why?

Approval can be withdrawn, for example if a document expired. You're taken offline until you re-upload and are approved again.

How do I go online?

Partner screen → Online toggle. You need approved KYC, at least one skill, a service area, availability, a profile photo and the minimum wallet balance. The app lists anything missing.

How do I receive requests?

While online, nearby requests appear with a pop-up showing the service, distance, urgency and what you'll earn. Accept or decline before the timer ends.

How are requests matched to partners?

Only partners who are online, KYC-verified, not busy, within their own radius and skilled in the requested service are considered. They're ranked by skill, online status, distance, response rate, rating, experience and recent activity. You're never sent your own request.

What happens if I decline often?

Declining more than 3 requests in a day pauses new requests for 120 minutes.

How much do I earn?

For fixed-price services the app shows "Your earning" before you accept: the price minus commission, GST on commission and any processing fee. It's calculated the same way as at completion, so it matches what your wallet is charged. For other jobs: the final amount minus the same deductions.

How are platform fees collected?

From your Partner wallet when a job is completed. Keep enough balance and recharge from Wallet → Recharge (Razorpay).

Can I book Instant Help for myself?

Yes. Use "Get Instant Help" in the side menu or partner screen. Your own request is never sent to you.

Can I cancel an accepted job?

Yes, until completion, but only once per day. The request is offered to other partners, and cancellations count against your record.

Can I add spare parts after finishing?

No. Add spare parts while the job is in progress (status Started), before you generate the completion code.

Wallet & rewards

Who uses the wallet?

Partners only. Customers pay partners directly.

What rewards are there?

A welcome credit (₹1,000 by default) after your first completed job, and referral rewards: ₹100 when a partner you referred completes their first job and ₹50 on their first recharge.

Is wallet recharge safe?

Yes. Payments go through Razorpay; CappsAI never sees card or bank details. Every recharge is verified on our server and credited once.

My recharge failed but money was deducted.

Contact support with the payment reference. Failed or duplicate charges are refunded through the refund process.

Do credits have cash value?

No. Welcome, referral and customer credits are promotional and usable only as described in the app. Partner promotional credit is used first against platform fees.

Privacy & safety

What data does CappsAI collect?

Account and profile details, posts and bookings, location (partners' location only while online; points stored with each active booking), wallet transactions, chat and call details (calls are not recorded), device info and a record of the Terms you accepted. No third-party analytics.

Who can see my documents?

Only you and authorised reviewers. KYC files are private and opened through short-lived secure links.

Does the app read my clipboard?

Only on the OTP screen, to find the 6-digit code you copied from WhatsApp. Nothing is stored or sent.

How do I report someone?

Open their profile, post or chat → Report. You can also block them.

Is Instant Help an emergency service?

No. In an emergency, call 112.

Who do I contact with a complaint?

The Grievance Officer, CappsAI Technology Private Limited, at support@cappsai.com. You can also raise a ticket from Help & Support in the app.

Connect documentation · How dispatch matching works · What is a hyperlocal platform? · Local services industry

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Want Connect in your area, or to join as a partner?

Talk to us about bulk hiring or launching Instant Help in your area. Partners can also ask for help with sign-up and KYC.

→ Partners: help with sign-up and KYC → Businesses: hiring and bulk job posting → Cities & investors: launching Instant Help in new areas

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