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Connect Documentation

Jobs, Instant Help, matching, and how completion and billing actually work.

Overview

CappsAI Connect is a hyperlocal platform built by CappsAI Technology Private Limited. It runs two distinct marketplaces in one app: free hyperlocal job posting, and Instant Help, a paid, on-demand dispatch network for local services. Both use real-time location and run in English, Hindi and Tamil, with mobile number + OTP login (no passwords).

Jobs

Free, forever, for both sides:

  • Post "Need a Worker" or mark yourself "Available Now" for daily wage, part-time, skilled trades or regular openings
  • Browsed by category, ranked by Smart Match (distance, category fit, recency)
  • Contact is direct — call, WhatsApp or in-app chat, no middleman

Instant Help (services)

A paid, dispatched network for on-demand local services — AC repair, plumbing, electrical, cleaning, and delivery as a service category within Instant Help:

  • Category → exact job (e.g. AC Service → Gas Filling, Installation, Repair, General Service)
  • Four urgency tiers: Need Now, Within 1 Hour, Today, Tomorrow
  • Live GPS tracking with one-tap Google Maps navigation for the partner
  • Customer pays the partner directly; CappsAI's fee is billed to the partner and itemized separately

Matching (how requests get assigned)

Jobs and Instant Help use two different, real matching mechanisms — see the full comparison:

  • Jobs — Smart Match: ranks listings for browsing; nobody is auto-notified or assigned
  • Instant Help — wave dispatch: nearest verified partners notified first; radius widens automatically if nobody responds; first to accept locks the job, atomically (no double-booking)

Completion & billing

  1. Extra work found on-site needs the customer's explicit approval before it's added to the bill.
  2. A 6-digit completion code is sent to the customer once work is done — nothing is marked complete until they read it out to the partner in person.
  3. The final bill itemizes service amount, approved extras, and tip — separately from CappsAI's commission.

Access

Preview the live app at connect.cappsai.com.

Explore Connect